The following statement explains our policy regarding the personal information provided by you via this website.


This policy covers NYAS’ use of personal information that NYAS collects when you use From time to time you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services include newsletters, competitions and membership. By entering your details in the fields requested, you enable NYAS to provide you with the services you select. Whenever you provide such personal information NYAS will act in accordance with current legislation and aim to meet current internet best practice.

Use and storage of your personal information

When you supply any personal information to (e.g. in an email or for competitions,) we are legally bound by the Data Protection Act 1998 and the General Data Protection Regulation to ensure the information is only used for the purpose for which it was requested and also to ensure that the data is held securely .

If you post or send offensive, inappropriate or objectionable content anywhere on or to or otherwise engage in any disruptive behaviour on, NYAS can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer,school, e-mail/Internet provider and law enforcement agencies about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested. For safeguarding reasons, however, NYAS may store messaging transcript data (including message content, member names, times and dates) arising from the use of Online Advisor service.

Where personal information is held for people who have taken part in other services (e.g.competitions), that information will be held as long as is necessary to ensure that the service is run smoothly.

Access to your personal information

You have the right to request a copy of the personal information NYAS holds about you and to have any inaccuracies corrected. Please address requests to the Data Protection Officer, National Youth Advocacy Service, Tower House, Tower Road, Birkenhead, Wirral, CH41 1FF(email


This website uses cookies to give us information about how our website is used. This information does not include any personal data. Session cookies are automatically deleted when you leave the site and close your browser. Accessibility cookies tracks use of the colour, font size and images options to improve accessibility of the site. These cookies stay on your PC for seven days so that if you return to the site within that time your settings will remain. Please note that if you delete or disable the cookies you may not be able to access some parts of the site.

Changes to this privacy policy

We may amend this policy from time to time as we develop our site. If we make any substantial changes inthe way we use your personal in formation, we will notify you by posting a prominent announcement on our pages

Data Protection

If you have any concerns about the data we hold about you and what we do with it you can e-mail us at and we will respond quickly, that is, within the period required by law. We respect your rights under data protection law, namely, rights to data access, to rectification, to request erasure, to restrict processing, to object, to be forgotten and to withdraw consent, and will implement them subject to any conflict with the rights of others.  You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy with the response you receive from NYAS.

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