It is very important to keep yourself safe when you are online. You do not know who you are talking to – sadly sometimes adults can pretend to be children.

It is essential that you are aware that lots of apps and social networking sites use software to locate where the user is. Children and young people can also reveal their location by tagging photos, such as on Instagram, or checking in on Facebook. This means that people can find out where you live, socialise, work or study.

To learn more about internet safety and how to protect yourself go to the following links –

Important Information

If you have an enquiry The Helpline provides a free single point of access to all NYAS services.

Our advisers are here to support children, young people, and vulnerable adults, across England and Wales, to ensure their rights are up held.

We welcome enquiries from representatives of children, young people, and vulnerable adult such as professionals, practitioners, family or friends too.

The Helpline is open 9 am until 6 pm Monday to Friday excluding Bank Holidays. You can contact us via the:

Freephone helpline – 0808 808 1001 – please note that some mobile networks may charge the same as a landline charge to connect to 0808 numbers.


In writing – write ‘FREEPOST NYAS’ on the envelope that contains your letter to us.

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If you are a child or young person and you want to talk to someone about a concern in confidence you can contact Childline 0800 11 11